An IT manager who was trying to upgrade his Windows Vista Ultimate installation was billed seven times due to a malfunction at Windows Live Marketplace.
Bill, who works at a large university, wrote to Consumerist to tell his sorry tale. Apparently, while trying to upgrade his Vista installation on his home PC through the Windows Live Marketplace, the system brought him to a page that said “Microsoft cannot be contacted at this time, please try again later.”
Desperate to upgrade his Vista installation, Bill did the ordering process for the second time and got the same message. Finally, after seven tries, Bill successfully completed the transaction.
His nightmare started the following day, when the debit card company informed him that Microsoft had charged his card seven times for $233.15.
Bill immediately called Microsoft to inform them of the overcharges. The Microsoft representative assured him that the matter will be taken cared of by the debit card company. But after a couple of days, nothing happened and so he called Microsoft again. A Microsoft representative assured him that his case has been “escalated”.
Almost a month after the incident Bill still has not received his refund. Since the overcharges affected Bill’s monthly budget, he is now facing overdue bills, which he can’t pay because Microsoft still has the money he earmarked to pay those bills.
To give himself a consolation and to ease out the stress brought about by the incident, the dissatisfied Bill is now seeking to use Unix/Linux as an alternative to Windows Vista.
OMG
Sue Microsofts overly large ass
I would done that the scoond I got the call if they still refuse I would tell them to give me what I paid for which in Bills case is 7 upgrade licences of Viusta Ultimate then he can sell the other copys